After spending 15 years in IT & print management working for local, national & international organisations, my now wife and I settled down and started a family. And for all those of you who have started a family, you’ll understand that your life & priorities change. For me I wanted to help and be close to our family.
And as I am passionate about helping organisations solve their operational problems, we decided to start a business in our local area.
So I suppose story starts way back in 2003 just after our first child (Samuel) was born. When we opened a store in Rawtenstall to help people & small organisations with their print technology.
Over the following 15 years we have moved to a business unit, grown our team, grown our knowledge, adapted and changed to match our customers needs in a constantly changing market.
How do we help families and small organisations?
Today, we develop and supply ‘fit for purpose’ office products & solutions that provide certainty of cost & certainty of service/support for families and small organisations (small business, charities & schools).
Our number 1 focus is to help guide our customers in solving their uncertainty of cost and service problems for the solutions they require to run their home or operations. Things such as print technology, telecoms, stationery & IT.
And our philosophy (what makes us different) is to change the current negative perception of the managed print service & telephone system industry. From dodgy rogue traders who rip off organisations through deceptive terms & conditions. To it being honest, transparent, with simple terms, easy termination and guaranteed never to increase prices.
We’re building our own market by being different. You might even say radical. In our industry being honest, transparent, guaranteeing prices, making things simple & making it easy to do business is very radical indeed.
Where does INFINITY fit into this?
INFINITY is a brand created by, supplied by & supported by MY Total Office Solutions. And has been designed specifically to solve the problems families face from their existing print solution, things such as:
- No certainty of our total printing cost.
- Our current printing equipment is not fit for our purpose.
- We have no service included to fix things if they go wrong
- When things go wrong we waste time trying to fix it ourselves.
- We’re fed up of buying expensive printer cartridges.
- We’re fed up wasting time getting replacement printer cartridges.
- We’re not sure which printer cartridges we need to order.
- We are fed up of having to replace broken printers every year.
- We are not satisfied with our current printing solution.
- Currently there is no affordable solution on the market that provides certainty of our total printing cost.
INFINITY will fix all these problems. And is an affordable ’fit for purpose’ managed print service designed specifically for families, providing them with certainty of their total printing cost, certainty of guaranteed service & support. Supported by a 100% ‘fit for purpose’ satisfaction guarantee, which leads to your total peace of mind and allows you to fully concentrate on looking after your family.
It provides the latest ‘fit for purpose’ multi-function printer, unlimited replacement cartridges with guaranteed service & support. And is packaged in an affordable (guaranteed price) monthly (£11.99) or annual (1 month free) subscription business model. Which delivers peace of mind through certainty of total printing cost & certainty of service if anything goes wrong.
Infinity has been tested rigorously for solving the identified problems, value for money, robustness, and appeal. Within a 15-mile location radius we secured over 700 sign ups in a 12 month period. And after analysis, saved these customers 60% (on average) against their previous printing cost. Whilst providing them with the certainty and peace of mind they craved.
Where are we going?
Our plans include more streamlined services for the home, office & workplace, designed specifically to solve problems and reduce costs for families and small organisations.
And we will use our affordable managed print service (Infinity) as the enabler to expand through-out the north of England, nationally and then potentially internationally.
We want to be known as the trusted adviser who delivers Simple Honest Service anywhere in the world.